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Ofix >  Informacje > Complaints policy, warranty terms

 

Complaints policy, warranty terms

 

 

1. When receiving the product, the Customer is obligated to check whether the quantity and type of a product is compliant with the order and to check the condition of the delivered goods and especially their packaging. In case of any restrictions, the Customer is obligated to report them at the moment of delivery, or otherwise the order is deemed completed without restrictions

2. The right to file a complaint against the Seller expires after 6 months from the receipt of the goods.

3. In case the product has defects, the Customer is obligated to immediately file a complaint and inform the Customer Service Office about the term when it will be possible to receive it from the Customer. While returning the product, the Customer is obligated to present the invoice. 

4. The seller within 14 business days from the receipt of the product will address a complaint and inform the Customer about the mode it will be resolved.   

5. If a complaint is considered reasonable, the Seller at his expense exchanges the product with the new one without defects, and if such an exchange is not possible, upon the agreement with the Customer, the Seller:

5.1. conducts the repair of the product,

5.2. lowers the price of the product or

5.3. returns the price of the product.

6. A complaint is considered reasonable if the product:

6.1. has manufacturing defects;

6.2. has been mechanically damaged during transport;

6.3. is not compliant with the order placed by the Customer.

7. In the case of the product covered with a warranty by the manufacturer or the entity launching it on the market, the Customer may exercise his rights resulting from such a warranty, and in this case the Customer files a complaint against the warrantor (the entity giving a warranty), and the Seller is only an intermediary in the complaint procedure.  

8. An implied warranty for quality defects is excluded.

 

 

Termination of agreement, product return 

 

 

1. The customer is entitled to terminate the sales agreement without stating his reason and return the product included in the standard commercial offer of the Seller without stating his reason within 10 business days from the receipt of the product, provided that the product is sent at the Customer’s expense at the address of the Seller – in the term previously agreed upon with the Customer Service Office – and it has not been used and is in the original packaging, which does not have any traces of damage. The above right does not apply also to the products whose price depends directly on the fluctuations of the prices in the financial market, things indicated as to their identity or things whose properties (e.g. type, model, colour) have been determined by the Customer.   

2. In the case described in paragraph 1, the Seller returns the previously received payment at the bank account provided by the Customer.